Frequently Asked Questions

There are several ways to schedule an appointment.

1. Call or text us at 901-452-3171

2. On our Home page of our website press the “Book Now” or “Contact Us” button

3. Email us at southerncrossing@yahoo.com

Yes, we welcome new patients to Southern Crossing Animal Hospital. You can request an appointment by pressing the “Book Now” or “Contact Us” button on the homepage; calling or texting us at 901-452-3171 or emailing us at southerncrossing@yahoo.com. A reservation fee of $74.50 is required for all new clients which is the cost of the office visit and will go toward your pets visit.

We treat both dogs and cats.

You can have the records from your previous vet emailed to us at southerncrossing@yahoo.com. If you vet has paper charts, you can bring those with you at your first visit. 

You can request refills by calling or texting our office at 901-452-3171 or emailing us at southerncrossing@yahoo.com

Vaccinations are an excellent way to prevent disease in your dog and cat. On our website you will go the “Services” tab and on the drop down menu you will see “Wellness Exams and Vaccinations”. There you will find all of the information regarding vaccinations.

Preventing heartworm, fleas and ticks is critical to the wellness of your pet. We recommend a variety of preventatives from once a month (Nexgard Plus, Heartgard, Nexgard for dogs and Revolution Plus for cats) to yearly injectable preventatives such as Proheart 12 yearly injection for heartworm prevention and Bravecto Quantum yearly injection for flea and tick control (both for dogs only). We will work with you to tailor a preventative plan that best fits your pet’s lifestyle, health needs, and risk factors.  

Recent research has shown health benefits (cancer protection and joint health benefits) in delaying spaying (female) and neutering (male) until 12-18 months for certain breeds of dogs. An exception to this recommendation would be the need to correct hormonally driven undesirable behaviors (dog or human aggression). 

 Female cats can be spayed as early as 6 months of age and male cats can be neutered as early as 6 months of age as well.

We do offer microchipping. Permanent identification of your pet is a way to increase your chances of return of your pet if they are ever lost. 

SCAH recommends the following for senior pets:

1. Biannual exams (2 per year minimum)

2. Abdominal Focused Fast Ultrasound exam (cancer screening ultrasound  takes 15 minutes with no sedation)

3. Diagnostic laboratory blood work

1. Comprehensive nose to tail physical examination

2. Diagnostic laboratory blood work including a heartworm test and fecal worm exam

3. Age appropriate and risk factor appropriate immunizations tailored to your pet

Learn more about our comprehensive annual wellness exam on our Service page of our website under Wellness Examinations and Vaccinations.

Preventative care dentistry is very important for all pets. While each pet’s needs are unique, the average large breed dog needs a professional cleaning every 1-2 years while a small to medium breed dog needs it annually. Cats are also unique with their dental disease and typically need professional cleaning annually. 

Dogs may have a range of symptoms: 

1. Halitosis (bad breath),

2. Inflamed gums (gingivitis), 

3. Broken teeth

4. Abscessed teeth (bad breath and oral discharge)

5. Painful mouths (dropping food, pawing at face or rubbing face on ground)

Cats have a range of symptoms:

1. Painful mouths leading to decreased appetite, changes in behaviors at home, halitosis (bad breath)

2. Broken teeth

3. Weight loss

4. Lethargy

For more information on signs of dental disease, visit our Dentistry and Oral Surgery page under Services on our website.

We provide a wide variety of surgeries ranging from mass removals, spay, neuter, abdominal surgery to extra capsular anterior cruciate ligament orthopedic repair. Visit our Soft tissue and Orthopedic surgery page under Services on our website for more details.  hyperlink to services page.

Safety in anesthesia is a top priority at Southern Crossing. We have 2 dedicated veterinary assistants for each anesthetized pet along with the latest technology in anesthetic monitoring (EKG, pulse oximetry, capnography, blood pressure, body temperature). We have dedicated Intensive Care Unit that is dedicated to the recovery of our surgical and dental patients where post-operative monitoring continues. 

We offer emergency and urgent care services during the hours of 7:30 am to 6:00 pm Monday through Friday and from 7:30 am to 1:00 pm on the first and third Saturdays of each month.  hyperlink to services page.

Diagnostic imaging allows a more thorough evaluation of your pet. We use these diagnostic tools to monitor disease ( i.e. x-rays and echocardiogram for patients with heart disease), to diagnose disease in sick pets (x-rays and diagnostic ultrasound) and as a screening tool for preventative care (abdominal focused fast ultrasound scans for cancer screens). Learn more about these services on our Diagnostic X-ray, Ultrasound and Echocardiogram page under Services on our website. 

Diagnostic and screening laboratory blood work is an extremely valuable resource. When your pet is ill, it gives us valuable information in the diagnosis of the illness. In preventative care, it allows us to have a baseline value for your pet in the event they become ill at a later date; as well as early detection of disease before symptoms occur. 

Yes! Behavioral consultations involve a complete history of your pet’s current symptoms, a thorough physical examination and laboratory work to rule out an undetected illness that can cause changes in behavior. 

We accept cash, checks, all major credit cards and Apple pay. We also offer a variety of payment options through valuable partnerships with Care Credit, AllPet card and Scratchpay. We also partner with Snout for Care Plans. We accept all major pet insurance providers and can runTrupanion claims in house. 

Yes we do! Boarding for dogs includes options for indoor 3x6 or 4x6 kennels and Cozy kennels (smaller kennels for smaller breeds). We have an enclosed dog yard outside that allows playtime and elimination. 

We also offer cat boarding in a separate room from the dog boarding. The cat kennels include portals that open from cage to cage allowing cats to move through multiple cages.

1. Animal Emergency Center on Summer Avenue 901- 323-4563

2. Memphis Veterinary Services on Trinity in Cordova 901-624-9002

3. Priority Pet Urgent Care on Germantown Parkway in Germantown 901-641-1595